Factors that affecting on high employee turnover of housekeeping department in hotel industry, Sri Lanka

Abstract

The purpose of this study was to understand the factors influencing the turnover of employees in the housekeeping department, the hotel industry in Sri Lanka. This study was based on data collected from hotel housekeeping professionals of 40 from fivestar, four star, three-star and budget hotels in Colombo City and 30 completed and functional questionnaires were returned. The response rate was 75%. Both open and closed-ended questions were used, and the key source of information was a quantitative method for in-depth interviews with housekeeping professionals. Basic statistical analyses, such as demographic data and other trends, can be conducted using the MS Excel program. However, an in-depth statistical analysis may be done using the SPSS program. The Pearson Product Moment Correlation Coefficient was calculated for the purpose of evaluating the relationship between the determined Independent variables and the turnover of employees in the housekeeping department. The finding of research indicates that there is a direct influence of the lower level status and recognition, faith of management and work life balance are to the high rate of employee turnover in housekeeping department, hotel industry Sri Lanka. Recommendations are industry requires employee motivational initiatives, management skills development initiatives, implem entation of new flexible working hours.