AN ANALYSIS OF POLITENESS IN E-MAIL OF BUSINESS CORRESPONDENCE FROM THE CUSTOMERS OF PT. BUKIT ANGKASA MAKMUR

Abstract

Politeness is found to be most dominantly in e-mail appears of business correspondence used to exchange specific information in certain circumstances in discuss by the customers from other countries and difference socio-culture. Business corresponden is an example where the customer within dominantly use politeness to interact in order to negotiate and specific purpose. The purposes of researcher about kinds of politeness used in e-mail of business correspondence from the customers of PT. Bukit Angkasa Makmur, and typical politeness used in e-mail of business correspondence from the customers by the different countries. This researching descriptive qualitative used. In E-mail of business correspondence by the customers of PT. Bukit Angkasa Makmur is the data were taken from by the collecting, reading, comparing, encoding, and analyzing data’s. The analyzed of results as follows: there is 8 of kinds positive politeness, and negative politeness is there 22 of kinds. 10 kinds of negative politeness from europe, negative politeness 12 of kinds and 6 positive politeness from asia, lastly from africa 2 kinds positive politeness.